Everyone has an opinion and they do not always agree with your own. With only a few easy steps you can either clear away objections or at least open up others to consider what you have to say. Conflicting ideas do not need to lead to warfare or loss of a sale.
Why is it that some people find it easy to clear any objections and others get stuck behind the first hurdle. It is the art of listening, understanding and knowing people as well as your products.
Workshop topics include ways to:
- Increase awareness of objections.
- Distinguish basis of objections and answering the specific concern.
- Improve listening skills by identifying communicating styles.
- Think creatively and work towards creative solutions.
- Recognize the top ten rules of communication.
Why clear an objection?
To begin, participants will explore just what objections can be raised by both internal and external clients and responses. We will also look at different types of responses, the difference between facts and information, and common decision-making traps.
Six Ways to Approach a Decision
Next, participants will learn about Edward DeBono’s six thinking hats, and they will practice using the hats during a problem-solving discussion.
Thinking Outside the Box
Participants will discuss ways to encourage creative thinking, including brainstorming and the random word method.