Do you have a small team, or even a large team, who could do with some polishing of their customer service skills. Maybe you are about to rebrand and what to refocus your teams vision of your business.
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This training is designed around six critical elements of customer service that will bring customers back to experience service that outshines the competition.
- Define your customers
- Meeting Expectations
- Rising to challenges
- Finding Solutions
- Measuring Success
This workshop can be delivered over a full day or in modules over 3 – 6 sessions.
With the digital age we are living in, it is more important than ever to focus on customer service. No matter whether you are face to face, on the phone or via email. The Customer is spoilt for choice. Be the business they want to deal with and make them your loyal fans.