Putting a price on customer service. What value is there in customer service? We hear time and time again that good customer service will create a sale and you know what? It is true. There is no denying the value of a smile to a sale; the importance of looking the part and the necessity to care about your product. What I think we forget is that bad service costs more in lost sales than good customer service can often make in sales.

Every day we are bombarded by what the latest looks are. What this one and that one is doing in the spotlight. What we should do to create so and so’s look. This constant affirming that everyone has it right can only spell one thing for the rest of us. Well maybe that is two. Firstly that we are missing out and secondly that what we are is wrong. Nothing like a nagative affirmation of where and who you are.

Think back to those moments when you felt amazing. Was it after your hair had just been cut? Was it after you had nailed a presentation or a sale at work? Was it after you had watched with pride as your children had started school and waved goodbye letting you know that you are the bestest ever Mummy out there? That is the feeling we wish we could bottle every day. Well you can.

For every woman who has ever obsessed that her chin was too long or that her eyes were set too close together, scientists appear to have a new message: You might be right.

Researchers at the University of California, San Diego, claim they’ve discovered the ideal alignment of female facial features, a pair of measurements that explain why one woman is perceived as attractive and the other, well, isn’t.

"I know what wages beauty gives," said the poet William Butler Yeats about a century ago. Modern economics professors know much more precisely. In their published research, Professors Daniel Hamermesh and Jeff Biddle estimate that if you're perceived as beautiful, you probably earn about 5 percent more than your ordinary-looking counterparts...